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The Cheapest Business Phone Service That You Can Take Anywhere
Choosing a virtual business phone service for your business can be a pain in the butt when you don’t know the industry lingo, and are supposed to be focusing on growing your business… Not learning tech stuff about internet phone system options.
In this article, I’ll go over the real world applications and limitations of the top rated VoIP providers, so by the end of this article, you’ll be able to decide which virtual phone line provider is right for you and your budget.To help you find the right Business Phone Systems, we researched and analyzed dozens of options. Here is a roundup of our 2018 best picks for Business Phone Systems and an explanation of how we chose them.
GRASSHOPPER
After conducting extensive research and analysis, we recommend Grasshopper as our 2018 pick for the best virtual phone system for businesses with a mobile workforce. To understand how we selected our best picks, you can find our methodology, as well as a comprehensive list of business phone systems, on our best picks page.
Ease of Use
Part of what makes Grasshopper such an appealing option for businesses with a remote workforce is that it requires no equipment and is simple to use.
- No hardware: Since Grasshopper is a virtual phone, there is absolutely no hardware or wiring needed to run it. It basically works as an extensive call-forwarding system. Grasshopper provides users with a local or toll-free number, as well as virtual extensions for each employee. When a customer calls that main number, the calls are answered by an automated attendant and then forwarded to the appropriate employee or department. The calls then ring the employee's mobile or home phone, or anywhere else they want their calls forwarded to.
- Online portal: Once you sign up for the service, the entire system is controlled via an online portal. From the portal, you can add users and extensions, create departments, listen to and organize voicemails, update your plan, change your phone number, and view call reports.
- Employee access: Employees can also access the system via the online portal, desktop app or mobile app to create their own individual ring trees. Employees can choose the numbers the want their calls forwarded to, the order in which those numbers ring and whether they want their calls forwarded to them during certain hours, such as 9 a.m. to 5 p.m. Monday through Friday.
Grasshopper has an extensive set of features that allows businesses with a remote workforce to present itself in a professional manner at all times.
- Automated attendant: The system features an automated attendant that answers all calls to your main business line and forwards them to the appropriate person. The service allows you to create your own custom greeting or, for a one-time $75 fee, have a professional greeting recorded using Grasshopper's voice studio.
- Mobile app: Available on both iOS and Android devices, the Grasshopper mobile app allows you to make a receive calls from your business line. Unlike with some other virtual services, when you make a call using the Grasshopper app, your business line number shows up on the caller ID of the person you are calling. The app also lets employees check voicemail messages, review faxes and call history, set up push notifications for missed calls and messages, and change call-forwarding options.
- Added features: Some of the other valuable features are hold music, a dial-by-name directory, conference calling for up to 10 participants, call screening, and voicemail- and fax-to-email.
Grasshopper is available in three different service plans. Each plan includes unlimited minutes, offers a 30-day money-back guarantee and doesn't require a contract.
- Solo: The Solo plan costs $24 per month and includes one number, three extensions, and all of the features and tools except texting and voicemail transcription.
- Partner: The Partner plan costs $49 per month and includes three numbers, six extensions, and all of the features and tools except texting and voicemail transcription.
- Small Business: The Small Business plan costs $89 per month and comes with five numbers, unlimited extensions and all of the features available, including texting and voicemail transcription.
- Added costs: If you choose the Solo or Partner plans and want either texting or voicemail transcription, there is a $10 per month charge for each. There is a one-time $25 activation fee for new customers.
We were impressed with the level of customer service Grasshopper provided. To test the support, we contacted the company multiple times posing as a new business owner. Each time we reached out, our calls were immediately answered by representatives who provided clear and detailed answers to all of our questions. At no time did they try to pressure us into signing up for the service. We were also pleased to see that the company offers 24/7 support to all customers.Texting capabilities is a feature that many of the other virtual systems we looked into don't offer. Grasshopper's SMS lets users send unlimited texts from the Grasshopper app.
RINGCENTRAL
After conducting extensive research and analysis, we recommend RingCentral as our 2018 pick for the best business phone service. To understand how we selected our best picks, you can find our methodology, as well as a comprehensive list of business phone systems, on our best picks page.
Ease of Use
RingCentral Office is a cloud-based VoIP phone system that is extremely easy to implement and use.
- Implementation: RingCentral provides new customers with an implementation specialist who helps determine exactly how many phones you will need, transfer your existing phone numbers into the system or order new lines, and choose local, toll-free or vanity numbers.
- Setup: Since the system is cloud-based, you need no special equipment or wiring to get it up and running. The system runs on the same internet connection your company uses. Once you have your IP phones in hand, all you need to do is plug them into an internet connection and they are ready to start making and receiving calls.
- Online management: You control the entire system via an online portal. Within the portal you add and change users, assign phones, and manage extensions and groups. Employees also have access to the system. They can log in from their computers and smartphones to manage their own individual settings.
Part of what makes RingCentral Office such an appealing phone system is its wide array of calling, mobility and collaboration tools.
- Call management: This phone system includes all of the standard calling features businesses today want from their phone services, including call forwarding, call recording, call screening, call logs, message alerts and answering rules. Other popular tools are auto-receptionists, multilevel IVRs and hold music.
- Voicemail: RingCentral Office has several ways for you to check your voicemail. The system includes traditional voicemail, voicemail-to-email, and a visual voicemail that allows you to preview your messages in text form when you can't listen to them.
- Collaboration: The system offers a number of tools that make working with others easier, such as video and audio conferencing. It also offers the ability to host webinars with up to 10,000 participants and 500 presenters. In addition, the Glip tool provides a single, unified team workspace where you can communicate, share files and assign tasks.
- Mobility: The RingCentral mobile app is available on iOS and Android devices. With the app, users can make and receive calls from their business lines, send and receive faxes and texts, set up and join conference calls, and check voicemail. The app also allows users to change their system settings and receive notifications.
RingCentral Office is available in four different service plans that vary in features and price.
- Essentials: The Essentials plan is only available for businesses with fewer than 10 employees. The plan is $29.99 per user, per month. It includes 100 toll-free minutes, unlimited calling, video meetings for up to four people at a time, visual voicemail and voicemail-to-email. This plan also features file sharing, instant messaging and chat rooms.
- Standard: The Standard plan is $34.99 per user, per month. It includes everything in the Essentials plan, as well as 1,000 toll-free minutes, a multilevel auto-attendant, call logs and online faxing.
- Premium: The Premium plan is $44.99 per user. It includes everything in the Standard plan plus 2,500 toll-free minutes, video meetings for up to 50 people, automatic call recording, multisite support, custom app development and deployment, single sign-on, and integrations with Salesforce, Zendesk and Desk.com.
- Ultimate: The most expensive plan is the Ultimate package, which is $59.99 per user, per month. This includes everything in the Premium plan, plus voicemail transcription to text.
- Discounts: RingCentral offers a 33 percent discount for users who pay on an annual basis instead of monthly. Prices also drop for businesses with at least 100 users.
RingCentral has a 99.999 percent uptime, which means service is down for only a couple of minutes each year. To achieve such a high uptime, RingCentral employs both a distributed, redundant network to route calls around broken links and redundant data centers to ensure service during any outages. RingCentral also offers three different contact center plans. All the plans include standard IVRs and advanced call distributors. The more advanced plans also include omnichannel capabilities, preview, progressive and predictive dialers, and outbound dialing. RingCentral Professional is also available for businesses that prefer a virtual system over a traditional phone system. The virtual system works as an extensive call-forwarding plan that allows businesses to have a main number, with all calls then forwarded to employees' cell or home phones. This type of service is ideal for microbusinesses or businesses with a remote workforce.
This full article can be found at:
https://www.businessnewsdaily.com/6780-best-business-phone-systems.html
https://cleverleverage.com/inexpensive-business-phone-services/
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