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Most business owners today use voice over IP (VoIP) services.
Although today more business owners have to communicate their business through internet media, the fact is that mobile phones are still a very important tool to have in the workplace.
This is done based on several reasons, firstly, the cost used is less than the standard telephone supply. The second reason that is more important is that the VoIP settings allow us to set up much more powerful features. In fact, the possibility of a VoIP service is to enable small-scale companies to do things that are usually reserved for larger-scale companies, such as offering autoattendants, voicemail, fax, and more. VoIP services in recent years even offer more interesting things like voicemail-to-text, multidevice softphones, and other features. After all your phone operations are integrated through the VoIP service, it gives you an advantage that every part of your communication is stored as a data file and can be easily developed and used anytime.
The advantage is very valuable when you have many calls, because the data from these incoming calls can be analyzed to be parsed into business applications. When you switch to a VoIP service, you're basically making changes to the entire phone system you use into integrated software with each other which means your phone system has now become part of your customer relationship management platform (CRM).
According to some helpdesk vendors and software IT service providers, the majority of their customers say that the phone is still the most frequently used method by users to reach the support of the business owners. Some of them also say that this trend will not change in the near future, as shown in the picture below:
RingCentral
The telephone service provider company called RingCentral may not be a top-level phone operator. But RingCentral has basically been widely used in the US, Europe, and Asia. RingCentral is a company incorporated in 1999 focusing as a provider of telephone operator services that helps small business owners who have now grown into a serious provider of telephone operators and have the ability to deliver services at a large-scale enterprise level. For small to medium sized enterprises (SMEs), the RingCentral company provides features with a hosted PBX system base with some higher-end features. However, it does not include the wider call routing feature and the call-center function of Hosted PBX.
This indicates that the price used to pay for RingCentral services is somewhat higher than you expect given how it compares to the basic features of a telephone carrier service company of the same level. Then, RingCentral also offers top-level services and service level agreements (SLAs) to ensure your phone service is reliable.
RingCentral can be used at a cost of $ 24.99 per month per user, with these costs already covering all the administrative functions of PBX, use in mobile apps like on iOS and Android, and all other unlimited types of calls, including calls for 1,000 minutes toll-free , unlimited conference calling, faxing, business SMS, and integrated mobile messaging and desktop messaging with HD quality.
You can also get a more complete feature by paying a fee of $ 34.99 per month per user, where you can add some potentially important features like multi-level automated answers, collect incoming caller ID, call recording and login single to your pre-established corporate authentication directory, and earn up to 2,500 freeways for free.
Vonage
Vonage is a pioneer in creating Voice-over-IP (VoIP) technology, which was available more than 10 years ago. Since it was first launched, the Vonage company has moved from a service that initially focuses on consumers to services that serve small and medium enterprises (SMEs) as well as large scale companies. Vonage Business Cloud currently offers a host of excellent features like VoIP business and video conferencing.
Vonage Business Cloud is currently capable of supporting Multiprotocol Label Switching (MPLS) and Software-Defined Wide Area Network (SD-WAN) options. Vonage Juag Company has invested in the Nexmo application programming interface platform (API), and has built a powerful and integrated network with third parties and partners in a network. The company has also become one of the most reputable private branch exchange (PBX) cloud providers in the market that can compete with its competitors. Although it has a complete and modern features, but Vonage Business Cloud is still less desirable than the 8x8 Virtual Office Pro and RingCentral Office (for Business).
Vonage is currently integrating new customer accounts into new platforms and has also started making changes to existing customers. But at the moment, the Vonage Company is still testing its standard pricing to adjust to market pricing, but a company spokeswoman insists that for 2-20 lines of mobile accounts starting at $ 19.99 per month, while a mid-level premium account with 2 to 20 lines will cost you $ 29.99 per month. With that price, Vonage Business Cloud is not a provider of low cost carrier phone service, but the company has offered a powerful set of features that are easy to configure and manage.
Given the investments made by Vonage companies, it is clear that the company wants to win the competition of the provetor phone service providers with its competitors to serve small to medium businesses (SMEs). Last year, Vonage grew into a $ 1 billion company that found its biggest growth from SMB.
8x8 Virtual Office
8x8 Virtual Office Voice over IP (VoIP) telephone is a provider of telephone service operators that is suitable for most small to medium sized businesses (SMEs). The services provided by 8x8 Virtual Office are very well designed which comes with a set of core features that are capable of covering most of the needs of business organizations. 8x8 Virtual Office also offers excellent basic features and sophisticated features options as part of a set base price bundle, which is priced at $ 24.99 per user per month. There are a wide selection of powerful and perhaps most important call plans, which have integrated with the software provided by popular third parties like Salesforce and Sugar CRM. For that reason, currently 8x8 Virtual Office Pro won the Choice Editor award for SMB-oriented VoIP providers along with Fonality Hosted PBX.
The services provided by 8x8 Virtual Office Pro as a whole are rated as excellent provider of telephone carrier services and have the most complete features among other SMB-oriented VoIP service providers, of course at an affordable price. If you only need the basic features of 8x8 Virtual Office Pro, then you only need to spend $ 19.99 per user per month Virtual Office package. It includes desktop and mobile apps and unlimited calls to all libraries in the United States and Canada, with conference calls and out-of-the-box integration.
But for those who have further needs and need more support tools can use the Virtual Office Pro package. These options have more video features and tools for collaboration activities, including call recording and web video conferencing. This version also has the advantage of unlimited calling packages, but if your call volume is low, you may want a more measurable version.
The hardware phone is the right choice for all packages that work with third parties, which means that 8x8 does not make its own phone as ShoreTel does. If you need a top level phone or a lot (or maybe both), then 8x8 offers an Enterprise phone package that can help you pay monthly fees for your phone, so you'll have it after a year or two.
However, much price flexibility is set, which is one of the things favored by users of 8x8. Companies that have a variety of products and look for their call center solutions, then can use the 8x8 Virtual Contact Center feature. These features are not related to the services reviewed above, but are fully integrated with the 8x8 Virtual Office client. For SMBs looking for a reliable VoIP provider, 8x8 Virtual Office Pro is the best choice.
Source:
http://sea.pcmag.com/cloud-services/9087/guide/the-best-business-voip-providers-and-cloud-pbx-services-of-2
http://sea.pcmag.com/vonage-business/15848/review/vonage-business-cloud
http://sea.pcmag.com/salesforcecom-sales-cloud-professional-edition/9090/review/ringcentral-office
http://sea.pcmag.com/8x8-virtual-office-pro/16201/review/8x8-virtual-office-pro
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