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Top 5 Customer Service Solutions for Small Businesses
Providing excellent service to customers is a very important factor to run a successful business.
If in the past served customers only through phone support only. So today, customers not only expect service, but comfortable and fast support. This means that service must be available to them wherever they are, whether it's on Twitter, Facebook, your email or website, and whether they're connected through their old smartphone, tablet or phone call.From help-desk services to live social media chat and mobile support, here are 10 customer service solutions we recommend for your small business.
Zendesk
Sometimes, customers need help each other; at other times, they prefer to solve their own problems. Zendesk is a feature that prioritizes customers. It features both an easy-to-use multichannel ticket system - which organizes all email, Web, social, phone and live chat communications at one location - and self-service portals that can be used for customers who prefer to solve their own problems. Zendesk can also help you build more meaningful relationships with customers by using a customer engagement feature, which gives you access to key data and insights to improve performance and provide personalized customer support.
Zendesk can be used for only $ 1 per month per agent and limited to email tickets. Build a more comprehensive network You can pay for it at a cost of $ 25 per month per agent.
Freshdesk
Teamwork is the key to being able to produce excellent customer service. Freshdesk is a help-desk platform that allows to form customer support by working together to provide the best level of customer service. When the help ticket is opened, all team members can see tickets and customers. Freshdesk can show you which agents are working on the ticket and its status, customer information and communications, internal notes about problems encountered and more. With this method, if the customer calls back and a different agent is assigned to the ticket, they can easily and quickly to resolve the problem posed by the customer. Freshdesk also comes with a service level option (SLA) for your customers, which helps you prioritize tickets and gives them an idea of when they can expect answers.
Freshdesk can be enjoyed starting from a cost of $ 16 per agent per month. Free versions are also available, but limited to three agents; each additional agent is charged a fee of $ 15 per month.
Desk
Want to make your customers feel satisfied and happy? Desk is able to help you with fast and efficient customer support system. Designed specifically for small-scale businesses, features such as universal inbox, tool management, productivity tools, and workflow automation that can help you stay organized and speed up customer complaints from customers without compromising on the quality of service provided. In addition to providing live telephone and chat customer service, the Desk also includes support via Web, email, and social media (Twitter and Facebook) indefinitely. Agents can also access the platform and help customers on the go by using the Desk app for iOS and Android.
Desk you can use by paying a starting fee of $ 30 per agent per month. Advanced packages are also available for $ 135 per month per agency, which lets you customize your plan by including enterprise-level features.
HappyFox
Support tickets are not made by themselves, but through phone calls and email chats, social media and Web questions. HappyFox can take help requests from multiple channels and automatically convert them into tickets in an organized and efficient help system. The platform can also help you provide fast customer service through common problem identification systems and group related cases, and share tickets among agents for more complex issues. In addition, HappyFox integrates with a variety of business applications - including Google Apps, Salesforce, SugarCRM, Insightly, SurveyMonkey, and FreshBooks - to simplify customer service to be delivered
HappyFox can be used at a cost of $ 9 per month per staff member for startup, or $ 19 per staff per month for small businesses.
My LiveChat
If you're unsure about whether a live-chat solution is right for your website, try the free service from My LiveChat first. This product offers the main functions available in a paid service feature, such as multiple grievance tickets, chat transcripts and real-time visitor monitoring, as well as pre-written responses to save agent time. My LiveChat can also be customized to your needs, so you can personalize the chat window with your own colors and brand. The software is accessible via the Web and on Windows, Mac, Android and iOS devices.
Source : https://www.businessnewsdaily.com/7575-customer-service-solutions.html
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